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General

  1. I am interested to buy a ring, I just don't know how to describe the size of the ring I need?

  2. I am having second thoughts of buying online, is it safe?

  3. I am also worried about the shipping of the product via Commercial Shipments or even mail.

  4. I would like to buy a piece of jewelry for my loved one. Is it possible to have a different shipping address and a billing address?  

  5. Do you have a return item policy?

  6. Can you ship the jewelry to New Ziland or Haiti?

  7. During the shipment process who is liable for any loss or damage?

  8.  Is there a discount for bank transfer payments?

  9. When will the bill appear if I use my Credit card?

  10. The system asks for the security code of my credit card, what is it? Where can I find the credit card security code?

  11. Are orders instantly processed once full payment is received?

  12. Is it possible for me to order jewelry and diamonds straight from the website?

  13. My ring had arrived but it is in the wrong size.

  14. What are GIA and AGS Certificates for Diamonds?

  15. What are Conflict Diamonds?

  16. What is the assurance that you do not sell to me conflict diamonds?

  17. I have noticed a difference between the price Appraisal and the price of Buy Me Jewel on the items, why is there a difference?

  18. How can I be sure that the diamond I receive is the diamond I ordered?


  1. I am interested to buy a ring, I just don't know how to describe the size of the ring I need?


    The website of Buy Me Jewelry has many ways to help you determine the ring size you need. Feel free to browse the website for more information and options that are available for you. You can also call the Client Service Department and a team of experts will be more than willing to help you. If in case that the ring has been delivered and it is not the right size for you, the company will fix the size for free.



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  2. I am having second thoughts of buying online, is it safe?


    Yes. One of the commitments of Buy Me Jewelry is to provide the clients and customers with a shopping environment that is safe and secure. All of your confidential information is encrypted by a 128-bit SSL or Secure Socket Layers, so you can shop for jewelries feeling perfectly secure. Data such as your address, credit card number, and others are kept confidential. There is also A Thawte Certification on the website, so you can check the security of our site from them. It is a promise and a guarantee that no details will be shared to anyone, we give great value to your security and privacy.



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  3. I am also worried about the shipping of the product via Commercial Shipments or even mail.


    You do not need to worry. We prioritize security and ask for signature to provide proof that the item has been received.



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  4. I would like to buy a piece of jewelry for my loved one. Is it possible to have a different shipping address and a billing address?  


    Yes. You need not hassle yourself, you just have to specify the exact location where you want the jewelry delivered and leave the rest to us. Just a reminder if you will be paying by credit card: the owner of the card will be notified before shipping so we can confirm the purchase. This is done to ensure



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  5. Do you have a return item policy?


    We have a 30-day policy on returns, available at the website. Please go through the Return Policy and see that we are can offer replacement or refund as long as it is within 30 days upon receiving it, based on your receipt. (Policy does not cover custom made jewelry)



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  6. Can you ship the jewelry to New Ziland or Haiti?


    The great thing is that we can ship your ordered item anywhere in the world, even for your loved ones who are with the armed forces that are stationed overseas.

    I plan to send the piece as a gift- will the receiver see the price when delivered?

    For gifts, the option for the price to appear on the note is up to you.



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  7. During the shipment process who is liable for any loss or damage?


    Buy Me Jewelry will be responsible for the orders during shipment. In the unlikely event of loss of items the company will cover all risks. But for returned items Buy Me Jewelry cannot offer the same, instead we encourage you to have the item insured for loss, damage or theft. Please go through our Return Policy



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  8.  Is there a discount for bank transfer payments?


    Yes. We can offer 2% discount on your order, assuming that you have chosen to pay through expedited bank transfer.



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  9. When will the bill appear if I use my Credit card?


    The bill will appear once you have finalized the transaction.



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  10. The system asks for the security code of my credit card, what is it? Where can I find the credit card security code?


    The credit card security code is a digit of 4 or 3 numbers, printed on the back of your credit card usually on the top of your signature. For Amex (American Express) the code can be found in the top corner on the right side of the card.



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  11. Are orders instantly processed once full payment is received?


    For diamonds that are loose certified, it may take up to 5 working days, because it depends on availability. Rest assured payment is not taken until there is an available stock. Within 24 hours, Buy Me Jewelry will do its best to have you notified if there is an available diamond.



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  12. Is it possible for me to order jewelry and diamonds straight from the website?


    Of course! In fact, Buy Me Jewelry has no outlets. You can only order from our website. The site however insures that your online jewelry shopping is safe and secure.



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  13. My ring had arrived but it is in the wrong size.


    Buy Me Jewelry will be willing and very happy to help you out. We will fix the size adjustment free of charge. Please check the Return Policy available at our website.



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  14. What are GIA and AGS Certificates for Diamonds?


    These are certificates issued by a non-affiliated body, an independent company that ensures the quality of diamonds. It gives exact details about a diamond in specific and accurate terms, its characteristics and other important details. The certificate confirms and validates the quality and value of a diamond.



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  15. What are Conflict Diamonds?


    The United Nations defines conflict diamonds as a diamond that is from an area that is controlled by factions or forces opposing to the government, and is used to give funds to military action that opposes the government and is in opposition of the Security Council.



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  16. What is the assurance that you do not sell to me conflict diamonds?


    Buy Me Jewelry's Jewelry and Jewel Diamonds are all from legitimate sources, every product is in compliance with the resolution of the United Nations.

    Buy Me Jewelry guarantees that the supplier of diamonds is not from conflict free areas based on the written and personal guarantee of our supplier.

    Diamonds from Buy Me Jewelry have been sourced straight from legitimate DTC (DeBeers), and the latter upholds Process Review.



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  17. I have noticed a difference between the price Appraisal and the price of Buy Me Jewel on the items, why is there a difference?


    The price of appraisal is the retail value of a diamond or an item of jewelry in full. It is used for purposes of insurance. That is the amount that you should expect to get from the company that insures your jewelry or diamond if it is stolen or lost. Buy Me Jewelry offers its jewels at lower prices because we purchase our items straight from site holders DTC and manufactures and creates our own jewelry. That is why we can offer discounts to clients.



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  18. How can I be sure that the diamond I receive is the diamond I ordered?


    All of the big diamonds that Buy Me Jewelry sells have an attached AGS or GISA laboratory report, which has details and characteristics of every piece you just ordered. You can take the diamond and the report to a certified gemologist, and have it checked; he will confirm that what you have in your hands is the same thing you ordered.

    The three R's are clear to me however I am at a loss with the four C's, what are these?

    GIA or the Gemological Institute of America has set a standard on how diamonds should be graded. And that is the four C's. These four C's are: Carat (diamond size), Color, Clarity, and Cut.

    If you have other queries and concerns, feel free to browse through our website for more information.



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